I just had a little rant post on a forum and I thought I’d post it here. The mentioned argument happened last Thursday.
I had an e-mail argument with Matthew Evans, the Assistant to the Chairman & Chief Executive, but they literally don’t care. He shoved all responsibility to BT Wholesale, and said they can’t do anything about it… I said why not, BT Wholesale is part of BT, and you’re the assistant to the CEO, surely you have some say over what BT Wholesale says - and to that he replied with the standard crap I’ve heard before - they’re non customer facing,and he doesn’t have access to the results and reasons why BT Openreach would not give me copper overlay… what does that say about BT??
Basically, you can’t complain to BT about this kind of thing, you have to complain to the ISP, because BT simply do not care.
BT Wholesale’s customers are the ISP’s i.e. BT Retail, Be Unlimited etc. Wholesale liaise with their customer’s only. Unfortunately you cannot liaise with Wholesale directly as you are a customer of the ISP. If you have a complaint re Wholesale you would make that to your ISP. Your ISP would then liaise with Wholesale to resolve the complaint and would then come back to you with the answer.
As far as I can see this process has now been followed and you need to accept that unfortunately, at this current period in time, it looks like a broadband service is not available to you. However in the future, as technology advances, this may change.
You really can’t take this matter any further.
Which translates to me as:
I couldn’t care less you can’t get internet, you didn’t go with BT as your ISP so we won’t bother sorting you out with internet. If you had gone with BT, we would’ve actually given you a copper overlay, but then screwed you over with a 2KB download limit. Haha, consumers are so stupid, look at my BIG PILE OF CASH SITTING ON MY DESK.
Grr.. BT annoy me. Supposedly they were supposed to fix my line yesterday, that never happened. Supposedly they are doing it today. I might get internet one day.. I might not.
Yes, another soppy gay post. Some of you may or may not know that Hannah and I are officially engaged. I recently finally purchased her engagement ring (pictured). I’m currently in the process of developing a website for the wedding and information about it, which will soon be available on this website.


